Frequently Asked Questions

Studio videos are delivered within 48 hours. Cinematic videos with complex movement typically take 24-48 hours depending on complexity. Need it faster? Contact us about rush delivery options.

Yes! Studio packages include 1-2 revisions depending on the duration. Cinematic packages include unlimited revisions. We want you to be 100% satisfied with your video.

Studio: Static presenter with natural gestures and expressions. Perfect for testimonials, product explainers, and social ads.

Cinematic: Full walking movement, dynamic camera angles, and complex actions. Ideal for premium brand content, hero videos, and high-impact campaigns.

Yes! We create compelling, conversion-focused scripts based on your brief. Just tell us about your product, target audience, and key message. You can also provide your own script if you prefer.

We offer a range of premium voices including British, American, and other accents in both male and female options. During our consultation, we'll discuss voice options and help you select the best match for your brand.

During our initial consultation, we'll discuss your brand, target audience, and preferences. We'll then recommend and agree on the perfect presenter and voice combination that aligns with your brand identity.

We deliver in MP4 format at 1080p resolution by default. We can provide multiple aspect ratios: landscape (16:9) for YouTube, vertical (9:16) for TikTok/Reels, or square (1:1) for Instagram. Just let us know what you need.

Absolutely! All videos come with full commercial usage rights. Use them for social media ads, website content, email marketing, YouTube—anywhere you need them.

Our pricing is based on two factors: tier (Studio or Cinematic) and video duration (15s, 30s, or 60s). All prices are fixed with no hidden fees. Visit our Services & Pricing page for full details.

Yes! We offer package deals for 5+ videos. Contact us to discuss your needs and we'll create a custom package with the best pricing for your volume.

We accept all major credit/debit cards via Stripe, as well as bank transfers. Payment is collected after we've discussed your requirements and agreed on the scope.

We're committed to your satisfaction through our revision process. Here's our policy:

Before production starts: Full refund available
During production: 50% refund (as resources have been allocated)
After delivery: No refund, but we'll work with you through revisions until you're happy

Production costs are incurred immediately when work begins, which is why we focus on getting it right through our generous revision policy rather than refunds. Studio packages include 1-2 revisions, while Cinematic packages include unlimited revisions.